Frequently Asked Questions
1. How will my packages be shipped?
We ship our packages with either UPS or Fedex ground service, oversized packages may be shipped by Old Dominion freight service.
2. Do I have to pay sales tax?
If we are shipping within the state of Michigan a 6% sales tax is required
on all orders, any orders placed outside of the state of Michigan may be
shipped without tax.
3. How long until I recieve my rug?
Typicaly rugs will be recieved in 5 to 10 business days as long as
they are in stock, if there will be any delay you will be notified as soon
as possible by email or telephone.
4. How accurate are the colors on your website?
The high resolution pictures that we provide are of the highest accuracy
possible. We strive to portray colors as accurately as possible but
unfortunately it is very difficult to portray a rugs colors perfectly as
there are many factors that can change how a color is perceived ranging from
differences in dye lots to lighting in ones home.
5. How accurate are the sizes listed?
The sizes listed are accurate within three inches in either direction.
6. What is your Return Policy?
All rugs will be subject to a 15% restocking
fee. You have 7 days upon receiving the rug to decide if you are going to keep it
or not. If within 7 days you decide you do not wish to keep it please
contact us at firstname.lastname@example.org
or call us at 1-800-343-MIRS to arrange for return of the item and issuance
of a Return Authorization Number. Any rugs shipped to us without a Return
Authorization Number will be refused and any resulting freight will be sole
responsibility of the sender. After we have received the
rug the difference will be credited to you within 5 days as long as the rug
is still in new condition. Please retain any packing material that the
rug was shipped in in case you may need to return the rug to us, we cannot
be held responsible for any damage that occurs to a rug while in transit to
us due to improper packaging.
7. Can I modify or cancel my order?
Processing of your order begins to take place as soon as it is placed,
please contact us at 1-800-343-MIRS as soon as possible if a change needs to be
made, we cannot guarantee that anything can be done once an order has been
placed but we will make every effort to help in any way we can.
8. What if my order is damaged?
If you received any products in a damaged condition please contact us
as soon as possible so that we my arrange for the exchange of any defective